Omnichannel Toolkit for Banking

How banking can embrace omnichannel to improve customer experience and the bottom line

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In this series we’ll be exploring the challenges the banking sector faces in creating a cohesive customer experience and the best ways to adopt an omnichannel approach. In this first addition we’ll be looking at how banking can embrace omnichannel to improve customer experience and the bottom line.

Interview: Joy Macknight, The Banker – Part 2

Silos and Service Delivery

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In the second part of our interview with Joy Macknight, transaction banking and technology editor at The Banker we explore how banks are using technology to bring the customer to the centre of everything they do.
In our first instalment Joy told us about the challenges of silos in banking and how they lead to a fragmented customer journey. Today we focus on the solutions.

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